What is our Refund & Replacement Policies?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: We will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
What is our Cancellations policies?
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
We currently ship worldwide.
How do I track my package?
You can check on the status of your order at any time by reaching out to our customer support.
email us at Donkplanet305@gmail.com to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order should arrive 1 to 2 weeks.